KYNVO Learn • Share • Grow
Help

KYNVO is on a break (Gap week) from Fri 6 Nov to Thu 12 Nov: no sessions and no new requests during this time.

How to use this page?

  1. Each question is a card: tap it to open the answer, with a button under it that takes you to the right page.
  2. The shortcuts at the top go to the most used pages.
  3. On any page, the “Help” (?) button at the top opens the steps for that page, like this.
Help

How do I use the site?

Tap any card to see the answer.

Frequently asked questions

How do I create an account?

From “Create New Account” choose who you are (student, teacher or principal), type your name in English and your email, then the rest of your details and a password. Sign-up is three short steps.

As soon as you finish you get a permanent member code like MM0001MS29 and a QR card, plus a welcome email.

Create an account
I can’t sign in, or I forgot my password

On the sign-in page choose “Code by email”, type your registered email, and a 6-digit code valid for 10 minutes arrives. Sign in with it, then change your password from “My profile”.

Can’t find the email? Check Spam or Promotions and give it a minute. If the email was never registered, the site sends you to create an account.

Sign in with a code sent to your email
Where is my QR code and how do I use it?

On a phone: the button in the middle of the bottom bar. On a laptop: from “My profile”. Show it to the person at the session door, they scan it with the camera, and your attendance is recorded in a second.

Turn the screen brightness up if scanning is slow. If someone photographed your code, make a new one from your profile settings and the old one stops working.

Sign in
How do I join a group?

Open “Our Groups” and tap “Join” next to any subject or skill you care about. You will see the group’s content, files and upcoming sessions, and its latest announcements appear on your home page.

You can leave a group any time from its page.

Browse groups
How do I book a session?

In “Sessions” tap “Book a seat”. If the session is full you join the waitlist and get an email when a seat frees up. On the day you get a reminder; come on time with your QR.

If you can’t make it, cancel from the same place so someone else can take your seat.

Upcoming sessions
How are volunteer hours counted?

When you attend as a volunteer or organizer (not as a regular member), the time from check-in to check-out is added to your balance automatically. Your balance and full history are in “My profile”.

Above 50 hours you become a co-admin, above 100 an admin. Once you have hours you can print a QR-verified volunteer certificate from your profile.

Leaderboard
I want to teach a session to my classmates

In «Teach your classmates» pick the group and the class you will teach in, write the title and what you will explain, and record a short voice note explaining part of the topic. You teach at the class time itself (girls in the girls' class, boys in the boys' class); if the group has not booked its class yet, the request is reviewed as usual and goes into the first class. The group team reviews, the admins approve, and your hours come from attending as a volunteer. Follow every step from «My requests» in your profile.

After you teach, the hours are added to your volunteer balance.

Create an account
What are coins and how do I exchange them?

After every session you attend as a volunteer, you can pick 3 people who attended the same class with you on the «Coins» page, and each of them gets one coin from you. Your coins show on your profile.

In the «Volunteer hours store» on the same page you exchange coins for volunteer minutes that are added to your balance right away, at the everyday price or with the team's offers.

Create an account
I prepared something for a session. How do I get hours for it?

After the session ends, open «Prep hours» from the menu, pick the session, the kind of work and the hours, upload the file you prepared (slides, a PDF or a video recording) and send. The team reviews it, and once approved the hours are added to your balance.

Most prep you can claim: research and preparing the explanation 2 hours (you must have attended as a volunteer), slides 1.5 hours (at least 10 slides), a quiz or homework 1 hour. If several people did the same work, the time is split between them.

Create an account
How do I change the language?

With the language button in the menu (☰ on a phone, top right on a laptop). The site remembers your choice on this device.

I have a problem or a suggestion

If you are a member, send the owner a message from “Contact the owner” and the reply arrives on the site. Not a member yet? Email us at the address at the bottom of the page.

Send an email

Is some part of the site still hard to use? Tell us exactly where and we will make it easier.